Frequently Asked Questions (FAQ)

  • How do I know my measurements for a custom wig?


  • How long does it take for my custom wig to ship?

    • Preorder custom wigs require 14-21 business days for processing.
    • Ready-to-Ship wigs are processed in 1-2 business days.

    How long will my order take to arrive once shipped?

    • Delivery typically takes 3-5 business days.

    What are Ready-to-Ship wigs?

    • These wigs are not made to specific head measurements but come in small, medium, or large sizes. They are ready to ship within 1-2 business days.

    How do I order a custom wig?

    • You can order a custom wig under the "Preorder a Custom Wig" tab on our website.

    What lace should I choose for my skin tone?

    • HD lace for the most seamless blend.
    • Swiss transparent lace is another great option.

    Are all wigs glueless?

    • Yes, as long as the elastic band is placed correctly. However, frontals may require some product on the ear tabs for extra security.

    What is the difference between raw and virgin hair?

    • Raw hair is completely unaltered and unprocessed, meaning its curl/wave pattern varies naturally, and colors range from light to dark brown. It has a coarser texture than virgin hair.
    • Virgin hair is steam-processed to create uniform curl and wave patterns.